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What happens if I don't submit a reading?
If you don’t submit a meter read and your latest bill is due, then British Gas will estimate your consumption and we'll let you know once it's ready. Your bill will reflect any price changes which may happen.
What happens if I do submit a reading?
If your latest bill is due, British Gas will use this reading to create your bill and will let you know once it's ready.
If a bill is not yet due British Gas will use the meter reading to make sure your next bill reflects your consumption. Your bill will also reflect any price changes which may happen.
If British Gas are not able to use your reading we will be in touch.
Your meter readings are very important because they allow us to provide you with an accurate bill based on the energy you have used. Each type of meter is read slightly differently.
Here is a guide to the different types of gas and electricity meters and how to read them. LEARN MORE >
Submit a meter reading yourself?
Access your account to submit your meter readings and keep your bills accurate easily. LOGIN TO YOUR ACCOUNT >
Submit a meter reading for someone else?
We just need the name and account number, and you can submit meter readings in a few clicks. LOGIN TO YOUR ACCOUNT >
New to British Gas?
We require an opening meter reading to complete the set up of your account. SETUP YOUR ACCOUNT >
Got a Smart meter?
If you have a Smart meter but would still like to give us a meter reading submit them online. SUBMIT SMART METER READING >
Send your readings automatically
Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. LEARN MORE >
Got a smart phone?
Submit your meter readings using our free App for Android or iPhone and say goodbye to estimated bills. LEARN MORE >
Help with your meter?
Need more help with your meter? Our help and support pages can guide you through any process. LEARN MORE >
We know it’s a difficult time for a lot of our customers. So if you’re struggling with your energy bills, don’t be afraid to tell us. We'll do everything we can to help.The British Gas Energy Trust can help you access extra financial support and independent advice too.
If you’re struggling to pay for your energy, let us know and we’ll work together on a plan that suits you. The sooner you talk to us, the easier it will be for us to help you.
We can help in many ways, their friendly advisers will talk you through all your options to find one that's right for you.To start with, have a look at our Energy Guides > there you’ll find useful information that explains your bill, how we supply you with energy, money saving tips and lots more.
Log in to your account to stay in control with easy access to your British Gas account.
Enter your email address to access your bills and payments LOGIN TO YOUR ACCOUNT >
Register for an online account.
If you haven't yet got an online British Gas account you will need to register. REGISTER ONLINE >
Book an engineer
Log in to your account to book a British Gas engineer. Enter your email address LOGIN TO YOUR ACCOUNT >
Your energy bills are driven by the amount of gas and electricity you use at home. We can all take steps to reduce energy consumption. Understanding how much each appliance uses can help you use them more consciously.
1: Turn your thermostat down by 1 degree
One of the simplest energy-saving tricks is turning your heating down a single degree. You might not think such a small amount would make a difference – but according to the Energy Saving Trust, going from 20C to 19C (for example) can cut your heating bill by 10%. For the average 3-bed house, that
could be up to £145 every year.
2: Reduce your boiler flow temperature
Got a combi boiler? The default boiler flow temperature is normally set at 70 degrees. Reduce it to 55-60 degrees to save up to 6% on your energy use. Your boiler will work much more efficiently, and you won’t even notice the difference. Sound complicated? It really isn’t!
3: Move your furniture away from radiators
Big items of furniture can stop the heat from a radiator reaching the rest of the room. Got a bed or sofa right next to a radiator? Move it at least an inch or two away. This will improve the air circulation and you’ll notice the room gets warm and cosy much faster.
4: Wash your clothes at a lower temperature
Most of us wash at 40C out of habit, but modern washing powders work well at temperatures as low as 20C. Why not try making 30C your standard wash? The lower the temperature, the more energy you’ll save. Although it’s probably best to wash bedding, towels and underwear at a higher temperature – at least 40C.
5: Keep the heat in by closing the curtains at night
Warmth starts to escape from your home when the sun goes down and temperatures start to drop. Closing all the curtains or blinds in your home is a simple but effective way of stopping heat loss – especially if you have older windows.
6: Switch off the lights
Little things can add up to real savings over the long term. Leaving a light on in an empty room won’t cost you much, but always remembering to switch them off when you leave a room can help bring your annual electricity bill down.
7: Keep the oven closed while cooking
We all do it sometimes. But when you open the oven door, some of the heat escapes – and then your oven needs to use more energy to reach the right temperature again. Getting into the habit of using the oven’s window can help save money over time.8: Use the microwave moreThey’re not great for everything, but you can’t argue with the energy-efficiency of a microwave.
Cooking accounts for around 14% of electricity demand in UK homes, so using the microwave more is a simple way of saving energy in the kitchen. Air fryers and slow cookers also use far less energy than your hob or oven too.
9: Dry your clothes more efficiently
Tumble dryers are handy but energy hungry. So dry your laundry outside when you can. And if you dry on a radiator, hang clothes nearby rather than directly on the radiator. Wet clothes cool the radiator, which makes your boiler work harder to keep things cosy.If you do need to use the tumble dryer, using the auto-dry setting is better than using a timed cycle.
10: Defrost your fridge and freezer
The fridge and freezer are some of the biggest energy users in your kitchen. And they’re also working 24 hours a day, unlike other appliances. Regularly defrosting them keeps ice under control and means everything can work efficiently.
11: Bleed your radiators
This sounds a bit technical, but it’s surprisingly simple and can make your heating system more efficient. If you have cold spots on your radiator, bleeding them can really help. Here’s our engineer to show you how VIEW THE VIDEO >
12: Use eco mode whenever you can
Lots of household appliances have eco modes which are designed to use less energy – usually by running at different speeds or lower temperatures. Try using these as your standard option and you should see real savings over time.
13: Try to always wash a full load
Get in the habit of only using your dishwasher or washing machine when it’s full. In fact, a full dishwasher can be more efficient with water and energy than washing by hand. So, there’s some good news!
14: Keep your appliances clean for efficiency
Clean the lint filter of your tumble dryer as often as possible. This will save energy by making sure it runs properly. Similarly, if you can access the back of your fridge, give the coils a quick hoover every now and then to keep it working efficiently.
15: Pick the right hob for the pot
Choose the ring that’s closest in size to the saucepan to minimise energy waste. And consider using a steamer to cook different things on the same ring. If you’re looking to replace your old hob, research induction hobs – they’re the most energy-efficient type on the market today.
16: Switch off preheat on your combi boiler
Got a combi boiler? The preheat option means you get hot water quicker. But that convenience does use extra energy. So if you want to get your bills down a bit, check your boiler’s manual for instructions on how to turn it off.
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Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm